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Sensus water meter reader pdf#
Sensus water meter reader full#

Please refer to the attached procedures for setting up the equipment prior to going out and reading the meters. BWS Water Data Collection Clerks are required to follow all the rules of safe driving as put forth by the State of Hawaii. They are trained to pull over and park (safely and legally) if they need to adjust the equipment. There should be no time the Water Data Collection Clerk is handling equipment while driving. The equipment is set up prior to going on the road.

Meter reader rules as it pertains to the use of or monitoring of computers and/or hand-held or mobile devices while driving roadways.

Investigators from Customer Care or Field Operations may contact customers in the course of completing field activities or work orders.

Customer notification of stuck or broken equipment as it specifically pertains to their billing.

Please identify any and all applicable rules and policies to the following areas: This, in turn, generates “computer estimates” or other forms of force billing on ratepayers for extended periods of time that is not accurate.Įquipment is repaired and replaced as needed. I further have been informed that existing “reading equipment” is either consistently broken, not periodically re-calibrated, and/or there are too few on hand. In addition, due to the long lead time in procuring parts for repair, we need to keep stock on hand.ĩ. We do not have a contract and compatibility dispute with the seller.īroken and/or malfunctioning meters are replaced when they are identified, and we have a Field Operations team that handles this. This project will be going out to bid and construction is scheduled to begin later this year. These materials will be furnished to a contractor to do our mass MXU change out project. We have cargo containers of new unused ECRs and MXUs. Because this impacts the rate-payers ability to have workable and properly maintained equipment to insure accurate billing, I respectfully request all contracts related to the ECR’s be identified and an explanation as to why these have not been installed in replacement of existing broken, stuck or other malfunctioning meters.

Sensus water meter reader full#

There have been reports of two cargo containers full of new, unused “ECR” devices that have not been put into service due to staffing shortages and a contract and compatibility dispute with the seller. Generally, a homeowner’s water use does not vary greatly month to month any meter showing abnormally high or low water usage will be flagged for investigation.Ĩ. If we do not get a read, which could be due to a number of causes, the bill will be estimated by the billing system – this estimate is based on an average of the previous 6-month reads. In general, if a meter is not working, it will register 0 consumption and we will bill at 0 consumption. How is billing of rate payers handled for the meters that do not work? What percentage of the total meters being used by the BWS have failed.ħ. Did any meters fail during the other tests? If yes, what was the percentage of failures for each test area?Ħ. When we receive the meters, we do not know what location it be installed.ĥ. What other areas were tests of new meters recently conducted?Īgain, we do not test based on areas. All meters registers were within the tolerance specified by AWWA.Ĥ. Did any of the meters used in the test fail? If yes how many failed? We test approximately 10% of the number of meters received.ģ. Did the BWS conduct test of new water meters in the Mililani area? If yes, how many meters were involved in the test? Kau worked with BWS, but any other detailed personnel information would require a signed release from the employee.Ģ. Kau formerly employed by the BWS? if yes What are the dates? I am writing to ask your help in providing assistance in obtaining answers to questions we have after claims made on my show by former Board of Water Supply (BWS) Meter Reader Nathan Kau.ġ. The questions and our complete responses are provided, here, verbatim, in the interest of transparency and for the information of our customers. These questions and our responses were subsequently shared with another media outlet.

Our responses, as shown below, were provided to Mr. The BWS received these questions from Carroll Cox on April 9, 2019.

Sensus water meter reader pdf#

Download a PDF version of Q&A Between BWS and Carroll Cox.

Check regularly for and repair leaks in household or underground pipes on your property.